Terms & Conditions

Last Updated: September 2026

These Terms & Conditions govern the use of the Ninja Aviation website and the travel, visa assistance, Umrah, booking, and related services provided by Ninja Aviation.

By using this website, submitting an inquiry, requesting a quotation, making a booking, or using our services, you agree to these Terms & Conditions.

1. About Ninja Aviation

Ninja Aviation provides travel-related assistance and support services, which may include:

• Umrah packages
• Umrah visa assistance
• Dubai visit visa assistance
• Schengen visit visa assistance
• Flight booking assistance
• Hotel booking assistance
• Transportation arrangements
• Travel planning support
• Other related travel services

The exact services included in any booking depend on the package, quotation, or arrangement confirmed with the customer.

2. Service Information

We aim to provide clear and accurate information regarding the services we offer.

However, travel arrangements, visa requirements, airline schedules, hotel availability, government regulations, processing times, and prices may change without prior notice.

Customers are responsible for confirming the latest details before making payment or final travel arrangements.

3. Quotations and Prices

Any quotation provided by Ninja Aviation is based on the information and availability at the time it is issued.

Prices may change due to factors including:

• Airline fare changes
• Hotel availability
• Currency fluctuations
• Government fees
• Visa fees
• Seasonal demand
• Transportation costs
• Supplier price changes
• Changes in travel dates or passenger details

A quotation does not guarantee availability unless the booking has been confirmed and any required payment has been received.

4. Bookings

A booking is considered confirmed only after the required payment has been received and the relevant service provider has confirmed availability.

Customers must review all booking details carefully, including:

• Passenger names
• Passport information
• Travel dates
• Flight details
• Hotel details
• Visa information
• Number of travelers
• Package inclusions

Any error should be reported as soon as possible.

Changes requested after confirmation may result in additional charges.

5. Customer Information

Customers are responsible for providing accurate, complete, and valid personal and travel information. This may include:

• Full name as shown on passport
• Passport details
• CNIC details where required
• Contact information
• Travel dates
• Destination
• Supporting documents
• Visa application information

Ninja Aviation is not responsible for delays, additional charges, visa refusal, or travel problems caused by incorrect, incomplete, or misleading information supplied by the customer.

6. Passport and Travel Documents

Customers are responsible for ensuring that their passports, visas, identification documents, health certificates, vaccination documents, permits, and other travel documents meet the requirements applicable to their journey.

Passport validity requirements may vary by destination and visa category.

Travelers should verify all requirements before departure.

7. Visa Assistance

Ninja Aviation may provide assistance with visa applications, documentation, and general application procedures.

However, visa approval is entirely at the discretion of the relevant:

• Embassy
• Consulate
• Immigration authority
• Government department
• Visa application authority

Ninja Aviation does not guarantee visa approval.

We also do not control the processing time, additional document requests, interviews, refusals, or decisions made by the relevant authority.

8. Visa Processing Times

Any processing time provided by Ninja Aviation is an estimate based on available information. Actual processing times may vary depending on:

• Visa category
• Destination
• Applicant circumstances
• Application volume
• Public holidays
• Embassy or immigration procedures
• Additional documentation requests
• Government policy changes

Customers should avoid making non-refundable travel arrangements solely on the basis of an estimated visa processing time.

9. Entry Into a Country

An approved visa does not necessarily guarantee entry into the destination country.

Final entry is determined by the immigration authorities at the point of arrival.

Travelers may be asked to provide additional documents, proof of accommodation, return tickets, financial information, or other supporting information.

Ninja Aviation is not responsible if immigration authorities refuse entry to a traveler.

10. Umrah Services

Umrah-related services may include visa assistance, flights, hotel accommodation, transportation, and other services depending on the selected package.

Package inclusions may vary. Customers should carefully review:

• Hotel names
• Hotel locations
• Room arrangements
• Number of nights
• Flight details
• Transportation services
• Visa arrangements
• Package duration
• Other included or excluded services

Saudi Arabian visa, health, pilgrimage, and entry requirements may change. Travelers are responsible for complying with the latest applicable requirements.

11. Flight Bookings

Flight schedules, fares, baggage allowances, seat availability, and airline policies are controlled by the airline.

Airlines may change, delay, cancel, or reschedule flights.

Ninja Aviation is not responsible for airline decisions outside our control.

Any refund, change, cancellation, or rebooking request will be subject to the airline’s applicable rules and fees.

12. Hotel Bookings

Hotel bookings are subject to availability and the individual hotel’s terms. Customers should confirm:

• Hotel name
• Location
• Room category
• Number of guests
• Number of nights
• Check-in and check-out dates
• Included meals or other facilities

Hotel ratings, facilities, and service standards may vary between destinations.

13. Transportation

Transportation arrangements may be provided as part of a package or as a separate service.

Pickup times, vehicle type, route, and transfer arrangements may vary depending on availability, traffic, operational requirements, and the confirmed service.

Customers should follow the provided pickup and meeting instructions.

14. Payments

Customers must make payments according to the payment terms provided at the time of booking.

A booking may not be secured until the required payment has been received.

Customers are responsible for ensuring that payments are made through the approved payment methods provided by Ninja Aviation.

Additional charges may apply for changes, cancellations, supplier fees, or other adjustments.

15. Cancellation and Refunds

Cancellation and refund conditions depend on the specific service and the policies of the relevant supplier. These may include:

• Airlines
• Hotels
• Visa authorities
• Transport providers
• Tour operators
• Other travel partners

Some bookings or fees may be partially refundable or completely non-refundable.

Visa application fees and service charges may also be non-refundable once processing has begun.

Customers should request the cancellation and refund terms before confirming a booking.

16. Changes to Bookings

Any request to change travel dates, passenger details, hotel arrangements, flights, or other confirmed services is subject to availability and applicable charges.

Ninja Aviation cannot guarantee that requested changes will be possible.

Any difference in supplier pricing may be payable by the customer.

17. Refund Processing Time

Where a refund is approved, the processing time may depend on the airline, hotel, payment provider, supplier, or other third party involved.

Ninja Aviation cannot guarantee an exact refund completion date where the refund depends on an external provider.

18. Third-Party Service Providers

Ninja Aviation may arrange or coordinate services provided by independent third parties.

These may include airlines, hotels, transport providers, visa centers, government authorities, insurance companies, and other travel suppliers.

Such services may be subject to the third party’s own terms, policies, limitations, and operating conditions.

19. Travel Insurance

Travelers are encouraged to obtain appropriate travel insurance where applicable. Travel insurance may help provide protection against certain situations such as:

• Trip cancellation
• Medical emergencies
• Lost baggage
• Travel delays
• Other covered events

The scope of coverage depends on the selected insurance policy.

Where travel insurance is mandatory for a visa application, customers must ensure the policy meets the applicable requirements.

20. Health and Vaccination Requirements

Some destinations or travel categories may require vaccination certificates, medical documentation, health declarations, or other health-related requirements.

Customers are responsible for verifying and complying with the latest rules before traveling.

Ninja Aviation may provide general guidance but is not responsible for changes in government health requirements.

21. Force Majeure and Events Beyond Our Control

Ninja Aviation is not responsible for delays, cancellations, losses, or additional costs resulting from events beyond our reasonable control. These may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government restrictions
• Border closures
• Airline disruptions
• Strikes
• Epidemics or pandemics
• Security incidents
• Changes in immigration policy
• Supplier failures
• Other unexpected events

Where possible, we may assist customers in understanding available alternatives.

22. Website Information

We aim to keep the information on our website accurate and up to date.

However, website content is provided for general information and may not always reflect the most recent:

• Visa requirements
• Government rules
• Prices
• Flight schedules
• Hotel availability
• Processing times
• Travel restrictions

Customers should contact Ninja Aviation to confirm current information before making travel decisions.

23. Intellectual Property

Unless otherwise stated, the content, branding, graphics, text, and other materials on the Ninja Aviation website are owned by or used with permission by Ninja Aviation.

Website content may not be copied, reproduced, distributed, or used for commercial purposes without permission.

24. Limitation of Liability

To the extent permitted by applicable law, Ninja Aviation will not be responsible for indirect or consequential losses resulting from matters outside our reasonable control. This may include losses arising from:

• Visa refusal
• Immigration refusal
• Flight delays or cancellations
• Supplier changes
• Lost luggage
• Missed connections
• Changes in travel regulations
• Incorrect information provided by the customer
• Third-party service failures

Our role is to provide travel and visa assistance according to the confirmed service arrangement.

25. Customer Conduct

Customers must communicate respectfully and provide truthful information. Ninja Aviation reserves the right to refuse or discontinue service where there is:

• Fraudulent information
• Misuse of services
• Abusive behavior
• Illegal activity
• Failure to make required payments
• Serious breach of these Terms & Conditions

26. Privacy

Personal information provided to Ninja Aviation will be handled in accordance with our Privacy Policy.

Customers should review the Privacy Policy to understand how information may be collected, used, stored, and shared.

27. Changes to These Terms

Ninja Aviation may update these Terms & Conditions from time to time to reflect changes in our services, suppliers, procedures, or applicable requirements.

The latest version will be published on this website with an updated revision date.

28. Governing Law

These Terms & Conditions should be interpreted in accordance with the laws applicable to Ninja Aviation’s registered business operations and any mandatory consumer or travel regulations that apply.

29. Contact Us

If you have questions regarding these Terms & Conditions, a booking, cancellation, refund, or travel service, please contact:

Ninja Aviation
Email: info@ninjaaviation.ae
Phone: +971 50 123 4567
Address: Al Khabaisi Building, Deira, Dubai, UAE