Privacy Policy

Last Updated: September 2026

Ninja Aviation respects the privacy of its customers and website visitors. This Privacy Policy explains how we may collect, use, store, and protect personal information when you use our website, contact our team, request travel or visa assistance, or use our services.

By using this website or providing your information to Ninja Aviation, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on the service you request, Ninja Aviation may collect information such as:

• Full name
• Phone number
• Email address
• Passport details
• CNIC or other identification details where required
• Travel dates and destination
• Number of travelers
• Visa-related information
• Accommodation or flight preferences
• Documents required for visa or travel applications
• Information submitted through contact forms, inquiry forms, or WhatsApp
• Payment-related information where applicable
• Any other information you voluntarily provide to us

We only request information that is reasonably necessary to understand your inquiry or assist with the service you request.

2. How We Use Your Information

We may use the information you provide for purposes including:

Processing Travel and Visa Requests

To assist with Umrah packages, Umrah visa services, Dubai visit visas, Schengen visit visas, flight bookings, hotel arrangements, transportation, and related travel services.

Communication

To respond to inquiries, provide quotations, request additional documentation, share updates, and communicate about your booking or application.

Application Assistance

To prepare or organize information and supporting documents required for visa or travel-related applications.

Customer Support

To answer questions and provide assistance before, during, or after the service process.

Service Improvement

To improve our website, customer experience, travel services, and internal processes.

Legal and Administrative Purposes

To maintain business records, prevent misuse, comply with applicable requirements, or respond to lawful requests where necessary.

3. Visa and Travel Documentation

Certain travel and visa services may require personal documents such as passport copies, photographs, CNIC details, financial documents, travel information, or other supporting documents.

Ninja Aviation may use these documents only for the purpose of assisting with the requested service and related administrative requirements.

Customers should ensure that the information and documents they provide are accurate, complete, and valid.

4. Sharing of Information

Ninja Aviation may need to share relevant information with third parties involved in providing the requested service. These may include:

• Airlines
• Hotels
• Transport providers
• Visa application centers
• Embassies or consulates
• Immigration or government authorities
• Travel service partners
• Payment service providers
• Other service providers necessary to complete your request

Only the information reasonably required for the relevant service should be shared.

We do not intend to sell your personal information to third parties for unrelated marketing purposes.

5. Visa Decisions and Government Authorities

Visa applications and entry decisions are made by the relevant embassy, consulate, immigration authority, or government department.

Ninja Aviation provides assistance and guidance but does not control visa approval, processing time, immigration decisions, or entry permission.

Information may be submitted to relevant authorities when necessary for the service requested by the customer.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic communication system, or digital storage method can be guaranteed to be completely secure. Customers should also take reasonable care when sending sensitive documents online.

7. Data Retention

Personal information and documents may be retained for as long as reasonably necessary to:

• Complete the requested travel or visa service
• Maintain business and transaction records
• Respond to future questions or disputes
• Meet applicable legal or administrative requirements

Information that is no longer required may be deleted, securely destroyed, or anonymized where appropriate.

8. Website Forms and Communications

When you submit information through our website, email, telephone, WhatsApp, or another communication channel, we may use that information to respond to your inquiry and provide the requested assistance.

Please avoid sending unnecessary sensitive information unless it is required for the service you are requesting.

9. Cookies and Website Usage

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and improve the user experience.

Cookies may help us understand information such as:

• Pages visited
• General website usage
• Device or browser type
• Approximate session information

You may be able to disable cookies through your browser settings, although some website features may not function as intended.

10. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, government portals, social media platforms, or other external services.

Ninja Aviation is not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policy of any external website before providing personal information.

11. Marketing Communications

If you provide your contact details, we may occasionally send information about travel services, visa assistance, package updates, or relevant offers where appropriate.

You may ask us to stop sending promotional communications at any time by contacting us.

Service-related communications concerning an active inquiry, booking, or application may still be necessary.

12. Children’s Privacy

Our services may sometimes involve family travel or applications involving minors.

Where information relating to a minor is required, it should be provided by a parent, legal guardian, or authorized adult responsible for the application or travel arrangements.

13. Your Rights and Requests

Depending on the applicable laws and circumstances, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Ask us to update your contact information
• Request deletion of information where appropriate
• Ask questions about how your information is being used
• Withdraw consent for certain optional communications

Some information may need to be retained where it is required for an ongoing service, legal obligation, transaction record, or legitimate business purpose.

14. Changes to This Privacy Policy

Ninja Aviation may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.

Any updated version may be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Ninja Aviation.

Ninja Aviation
Email: info@ninjaaviation.ae
Phone: +971 50 123 4567
Address: Al Khabaisi Building, Deira, Dubai, UAE